Mandarin Technical Advisor (Hybrid) – SSL/PKI

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Leave benefits (vacation, sick, matr/p

Paternity Leave

Bereavement Leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati City seeks a Mandarin Technical Advisor to assist clients in Mandarin and English across email, chat, phone, and ticketing systems. You will troubleshoot certificate-related issues and provide first-level technical support for SSL and PKI products.

The role supports a hybrid setup with a dayshift schedule (9:00 am – 6:00 pm). A Bachelor’s degree and at least 1 year in technical support or customer service are preferred, with familiarity in Web hosting and MS Office.

Qualifications

Bachelor’s degree in any course.
Having at least a year of technical support and customer service is a big advantage.
Having experience in Web-hosting accounts is a big advantage.
Knowledgeable in Microsoft Office applications and the internet environment.

Responsibilities

Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required Service Level Agreements (SLA).
Guide customers through installation, configuration, and renewal of SSL certificates and security products.