Mandarin Technical Support Engineer – SSL/PKI Specialist

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Technical Consultant to join our expanding IT security team. The role centers on delivering Mandarin-English technical support for security services, including SSL certificates, PKI, and digital identity solutions.

Responsibilities include troubleshooting across operating systems, devices, web servers, and applications, providing first-level support, and guiding installation and renewal of certificates.

Qualifications

Fluent Mandarin and English required.
Bachelor’s degree in any field.
Experience in technical support and customer service is advantageous.
Experience with web-hosting accounts is advantageous.
Knowledge of Microsoft Office and internet environment.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OS, devices, web servers, and software applications.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within SLA.
Guide installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin proficiency

English proficiency

Customer service

Technical support

Web hosting knowledge

Education

Bachelor's degree

Job description

Responsibilities include troubleshooting across operating systems, devices, web servers, and applications, providing first-level support, and guiding installation and renewal of certificates.

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