Mandarin IT Support Specialist – SSL & Security

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Maternity Leave

Paternity Leave

Solo Parent Leave

Bereavement Leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati is seeking a Mandarin Technical Assistant Specialist to provide first-level technical support to Mandarin- and English-speaking clients. You will troubleshoot certificate-related issues, assist with SSL certificates, PKI, and digital identity solutions, and ensure tickets meet SLA.

The role offers a dayshift schedule (9:00 am–6:00 pm) in a hybrid setup, with at least a bachelor’s degree and prior technical support experience as advantages.

Qualifications

• Bachelor’s degree in any course.
• Having at least a year of technical support and customer service is a big advantage.
• Having experience in Web-hosting accounts is a big advantage.

Responsibilities

• Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
• Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required Service Level Agreements (SLA).
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin proficiency

English proficiency

Customer service

Education

Bachelor’s degree

Job description

J-K Netwok Services in Makati is seeking a Mandarin Technical Assistant Specialist to provide first-level technical support to Mandarin- and English-speaking clients. You will troubleshoot certificate-related issues, assist with SSL certificates, PKI, and digital identity solutions, and ensure tickets meet SLA.

The role offers a dayshift schedule (9:00 am–6:00 pm) in a hybrid setup, with at least a bachelor’s degree and prior technical support experience as advantages.