Mandarin Tech Advisor: SSL & PKI Support (Hybrid, Makati)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

Working visa

HMO

Life Insurance

AD&D

Multiple leaves

Bereavement Leave

13th Month Pay

Government benefits

Attendance incentive

Punctuality incentive

Job summary

J-K Netwok Services in Makati is seeking a Mandarin Technical Specialist to support clients across Asia and Europe. The role focuses on SSL certificates, PKI, and digital identity solutions, with a dayshift schedule from 9:00 am to 6:00 pm and a hybrid work setup.

Salary is Php 90,000 monthly, with benefits including visa assistance and health coverage. You will assist Mandarin- and English-speaking clients, troubleshoot certificate-related issues, and guide customers through installation,

Qualifications

Mandarin and English proficiency required.
Bachelor’s degree in any field.
At least 1 year in technical support or customer service is a plus.
Experience with web-hosting accounts is an asset.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OS, devices, web servers, and software.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor tickets and respond within SLA.
Guide customers through installation, configuration, and renewal of SSL certificates.