Mandarin Tech Support Specialist SSL PKI Hybrid

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Can provide a working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Maternity Leave

Paternity Leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Technical Officer to support Mandarin- and English-speaking clients. The role involves troubleshooting certificate-related issues and providing first-level technical support for security service products such as SSL certificates, PKI, and digital identity solutions.

The position offers a dayshift schedule (9:00 am–6:00 pm) in a hybrid work setup, with a salary of Php 90,000.

Qualifications

• Mandarin and English proficiency required or advantageous.
• Bachelor's degree in any field.
• 1+ year in technical support or customer service is a plus.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone or tickets.
• Troubleshoot certificate-related issues across OS, devices, servers and software.
• Provide first-level technical support for SSL certificates, PKI and digital identity products.
• Monitor and respond to support tickets within SLA timelines.
• Guide customers through installation, configuration and renewal of SSL certificates.

Skills

Mandarin proficiency

English proficiency

Technical support

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Job description

J-K Netwok Services in Makati City is seeking a Mandarin Technical Officer to support Mandarin- and English-speaking clients. The role involves troubleshooting certificate-related issues and providing first-level technical support for security service products such as SSL certificates, PKI, and digital identity solutions.

The position offers a dayshift schedule (9:00 am–6:00 pm) in a hybrid work setup, with a salary of Php 90,000.