Mandarin SSL Support Specialist - Hybrid

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

13th Month Pay

Leave benefits

Job summary

J-K Netwok Services in Makati is seeking a Mandarin Technical Service Representative to support Mandarin- and English-speaking clients. The role focuses on troubleshooting SSL certificates, PKI, and digital identity solutions, across multiple platforms, with a hybrid work setup.

The candidate should have a Bachelor’s degree and at least 1 year in technical support or customer service, with knowledge of MS Office and web hosting environments.

Qualifications

Mandarin proficiency required; English proficiency also needed.
Bachelor’s degree in any field.
1 year of technical support or customer service is an advantage.
Experience with web hosting accounts is an advantage.
Knowledgeable in MS Office and internet environment.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OS, devices, servers, and software.
Provide first-level technical support for SSL certificates, PKI, and digital identity products.
Monitor and respond to support tickets within SLA.
Guide customers through installation, configuration, and renewal of SSL certificates.

Skills

Mandarin

English

Technical support

Customer service

Web hosting

Education

Bachelor’s degree

Tools

MS Office

Web hosting accounts

Job description

The candidate should have a Bachelor’s degree and at least 1 year in technical support or customer service, with knowledge of MS Office and web hosting environments.

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