Mandarin Tech Systems Admin - SSL & PKI (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

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Benefits offered by this job

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Maternity Leave

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Technical Systems Administrator for a hybrid role. The position requires Mandarin and English proficiency, technical support background, and knowledge of SSL certificates and PKI. A Bachelor’s degree and familiarity with web-hosting accounts are advantageous.

The role offers a dayshift schedule, with a hybrid work setup and a salary of Php 90,000. Benefits include HMO, leaves, 13th month pay, and more.

Qualifications

Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Open to Foreign Nationals who are proficient in Mandarin and English.
Bachelor’s degree in any course.
Having at least a year of technical support and customer service is a big advantage.
Having experience in Web-hosting accounts is a big advantage.
Knowledgeable in Microsoft Office applications and the internet environment.

Responsibilities

Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required Service Level Agreements (SLA).
Guide customers through installation, configuration, and renewal of SSL certificates and security products.