Mandarin IT Administrator - SSL & PKI Support (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Various Leaves (vacation, sick, etc.)

Bereavement Leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin IT Administrator to support Mandarin- and English-speaking clients. The role involves troubleshooting SSL certificate issues, PKI and digital identity services, and guiding installations and renewals.

The position operates on a dayshift schedule (9:00 am – 6:00 pm) with a hybrid work setup and salary around Php 90,000. Open to local and foreign nationals proficient in Mandarin and English.

Qualifications

Bachelor's degree in any course.
At least 1 year of technical support or customer service experience is advantageous.
Experience with Web-hosting accounts is a plus.
Proficient in Microsoft Office applications and general internet environment.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various OS, devices, web servers, and software.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within defined SLA.
Guide customers through installation, configuration, and renewal of SSL certificates.

Skills

Mandarin

English

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The position operates on a dayshift schedule (9:00 am – 6:00 pm) with a hybrid work setup and salary around Php 90,000. Open to local and foreign nationals proficient in Mandarin and English.

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