Mandarin Tech Support & SSL Specialist (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

HMO

Life Insurance

AD&D

Annual Leave

13th Month Pay

Visa Support

Job summary

J-K Network Services is seeking a Mandarin Technical Generalist in Makati City for a hybrid role. The candidate will handle technical support and customer service for security service products, mainly SSL certificates and PKI. English and Mandarin fluency is required; a bachelor’s degree is preferred.

The position offers a dayshift schedule, visa support, HMO, and paid leave packages. Prior hosting or web-service experience is a plus.

Qualifications

Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Open to Foreign Nationals who are proficient in Mandarin and English.
Bachelor’s degree in any course.
Having at least a year of technical support and customer service is a big advantage.
Having experience in Web-hosting accounts is a big advantage.

Responsibilities

Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required Service Level Agreements (SLA).
Guide customers through installation, configuration, and renewal of SSL certificates and security products.