Mandarin IT Support Specialist – SSL & Security (Hybrid)

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation, Sick, Marriage, Maternity, P

Paternity Leave

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin IT Support Consultant to join our expanding IT security team. The role focuses on supporting Mandarin-speaking clients and handling certificate-related inquiries.

You will troubleshoot SSL certificates, PKI, and digital identity products across diverse systems, provide first-line technical support, and manage tickets within SLA. A dayshift schedule and hybrid work setup are offered with a monthly salary of PHP 90,000.

Qualifications

• Bachelor’s degree in any course.
• Proficiency in Mandarin and English.
• At least 1 year of technical support and customer service experience is preferred.
• Knowledge of Microsoft Office and internet environments.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across OS, devices, web servers, and software applications.
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the SLA.
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin language fluency

English language fluency

Customer service

Technical support

Education

Bachelor's degree

Tools

Microsoft Office

Job description

J-K Netwok Services in Makati City is seeking a Mandarin IT Support Consultant to join our expanding IT security team. The role focuses on supporting Mandarin-speaking clients and handling certificate-related inquiries.

You will troubleshoot SSL certificates, PKI, and digital identity products across diverse systems, provide first-line technical support, and manage tickets within SLA. A dayshift schedule and hybrid work setup are offered with a monthly salary of PHP 90,000.