Mandarin SSL Support Analyst (IT & Security)

J-K Netwok Services

Makati

Ibrido

PHP 914.000 - 1.095.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

Working visa provided

HMO

Group Life Insurance

13th Month Pay

Vacation Leave

Descrizione del lavoro

J-K Netwok Services in Makati City is seeking a Mandarin Technical Support Analyst to join our IT security team. The role focuses on assisting Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems, and on troubleshooting SSL and PKI-related issues across multiple platforms.

Ideal candidates have Mandarin and English proficiency, a Bachelor's degree, and at least 1 year of technical support or customer service experience.

Competenze

Bachelor's degree in any course.
At least 1 year of technical support and customer service experience.
Experience in web-hosting accounts is a plus.
Proficient in Mandarin and English.
Knowledgeable in Microsoft Office applications.

Mansioni

Assist Mandarin-speaking and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required Service Level Agreements (SLA).
Guide customers through installation, configuration, and renewal of SSL certificates and security products.