Mandarin IT Support Specialist – SSL/PKI Expert (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

AD&D

Job summary

J-K Netwok Services in Makati is seeking a Mandarin Information Technology Support Specialist to assist Mandarin-speaking and English-speaking clients via email, chat, phone, or tickets. You will troubleshoot certificate-related issues and provide first-level technical support for SSL certificates, PKI, and digital identity solutions.

The role requires a Bachelor’s degree, Mandarin and English fluency, and at least one year of tech support or customer service experience.

Qualifications

Bachelor’s degree in any course.
At least 1 year of technical support and customer service experience.
Experience in Web-hosting accounts is a big advantage.
Proficient in Mandarin and English.
Knowledgeable in Microsoft Office applications.

Responsibilities

Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required Service Level Agreements (SLA).
Guide customers through installation, configuration, and renewal of SSL certificates and security products.