Mandarin SSL & Security Support Specialist (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 854,000 - 1,155,000

Full time

10 days ago

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Benefits offered by this job

Can provide a working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave, Sick Leave, Marriage/M

Bereavement Leave

13th Month Pay

Government Mandated Benefits

Other benefits will be discussed

Job summary

J-K Netwok Services is seeking a Mandarin Technical Specialist to support clients across Asia and Europe from our Makati-based team. You will handle Mandarin- and English-language technical inquiries, troubleshoot SSL certificate issues, and provide first-level support for security products in a hybrid work setup.

The role requires a Bachelor's degree and at least 1 year in technical support or customer service.

Qualifications

Bachelor’s degree in any course.
At least 1 year of technical support and customer service experience.
Experience with web hosting accounts is a plus.
Proficient in Mandarin and English.
Knowledgeable in Microsoft Office and internet environment.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OS, devices, servers, and software.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within SLAs.
Guide customers through installation, configuration, and renewal of SSL certificates and security products.