Mandarin IT Support Analyst – SSL & PKI Specialist

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

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Benefits offered by this job

HMO

Group Life Insurance

Vacation Leave

Sick Leave

Maternity/Paternity Leave

13th Month Pay

Government Mandated Benefits

Perfect Attendance Incentive

Bereavement Leave

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin IT Support Analyst to assist Mandarin- and English-speaking clients via email, chat, phone, or tickets. You will troubleshoot certificate-related issues across OS, devices, and web servers, and provide first-level support for SSL certificates, PKI, and digital identity solutions.

Role requires Mandarin and English proficiency, a Bachelor's degree, and at least 1 year in technical support or customer service.

Qualifications

Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Open to Foreign Nationals who are proficient in Mandarin and English.
Bachelor’s degree in any course.
Having at least a year of technical support and customer service is a big advantage.
Having experience in Web-hosting accounts is a big advantage.
Knowledgeable in Microsoft Office applications and the internet environment.

Responsibilities

Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required Service Level Agreements (SLA).
Guide customers through installation, configuration, and renewal of SSL certificates and security products.