Mandarin SSL & Security Support Strategist (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

Can provide a working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Maternity Leave

Paternity Leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services is hiring a Mandarin Technical Specialist in Makati. You will assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems and troubleshoot SSL certificate issues across various platforms.

The role requires technical support experience, familiarity with web-hosting, and strong communication skills in Mandarin and English. The position offers a hybrid work setup in Makati City.

Qualifications

Mandarin and English proficiency required
Bachelor’s degree in any field
Experience in technical support and customer service desirable
Experience with web-hosting accounts is a plus

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone or ticketing systems
Troubleshoot certificate-related issues across OS, devices, servers and software
Provide first-level technical support for SSL certificates, PKI and digital identity solutions
Monitor and respond to tickets within SLA
Guide customers through installation, configuration and renewal of SSL certificates and security products

Skills

Mandarin proficiency

English proficiency

Customer service

Email/chat/phone support

Education

Bachelor’s degree

Tools

SSL certificates

PKI

Ticketing systems

Microsoft Office

Job description

The role requires technical support experience, familiarity with web-hosting, and strong communication skills in Mandarin and English. The position offers a hybrid work setup in Makati City.

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