Mandarin IT Support & SSL Certificate Specialist (Hybrid)

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Marriage Leave

Maternity Leave

Paternity Leave

Solo Parent Leave

Bereavement Leave

Tenure-based leaves

13th Month Pay

Government Mandated Benefits

Other benefits discussed by company

Job summary

J-K Netwok Services in Makati is seeking a Mandarin IT Consultant to join our IT team. The role offers a dayshift schedule (9:00 am–6:00 pm) with a hybrid work setup, and a monthly salary of Php 90,000. You will support Mandarin- and English-speaking clients, resolve certificate-related issues, and assist with SSL/PKI products.

Open to Filipino or foreign nationals proficient in Mandarin and English. A bachelor's degree is required, with bonus for prior hosting experience and customer service

Qualifications

• Bachelor’s degree in any course.
• At least 1 year of technical support and customer service experience is advantageous.
• Experience with web-hosting accounts is a plus.
• Proficient in Mandarin and English; MS Office and internet literacy required.

Responsibilities

• Assist Mandarin-speaking and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across operating systems, devices, servers, and software.
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within SLA.
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Technical support

Customer service

Mandarin proficiency

English proficiency

MS Office

Internet literacy

SSL PKI knowledge

Web hosting accounts

Education

Bachelor's degree

Job description

J-K Netwok Services in Makati is seeking a Mandarin IT Consultant to join our IT team. The role offers a dayshift schedule (9:00 am–6:00 pm) with a hybrid work setup, and a monthly salary of Php 90,000. You will support Mandarin- and English-speaking clients, resolve certificate-related issues, and assist with SSL/PKI products.

Open to Filipino or foreign nationals proficient in Mandarin and English. A bachelor's degree is required, with bonus for prior hosting experience and customer service