Mandarin-Speaking Customer Service Specialist

3M

Taguig

On-site

PHP 500,000 - 700,000

Full time

5 days ago

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Job summary

3M is seeking a customer service / supply chain professional in the Philippines with 2–3 years of relevant experience across customer service, logistics, and IT domains. The role emphasizes independent handling of moderately complex inquiries, data-driven problem solving, and participation in process improvements.

Strong SAP, Salesforce, CRM tools, and MS Office proficiency are valued. Occasional training and cross-geography collaboration are expected.

Qualifications

Meets JG7 baseline education requirements.
Typically 2-3 years of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local or international companies.
Proficient in SAP, Salesforce, CRM tools, and MS Office.
Shows strong analytical and problem-solving skills including corrective and preventive actions.
Capable of training others and managing change across diverse geographies and business processes.

Responsibilities

Meets JG7 responsibilities with greater independence.
Handles moderately complex customer inquiries and complaints and supports implementation of improvements.
Identifies patterns to improve service levels and customer satisfaction.
Provides import/export support including regulatory and classification guidance where applicable.
Prepares moderately complex qualitative and quantitative service reports and proposes improvements.
May serve as SME or super user for business transformation efforts if assigned.