Bilingual Asia Customer Service Specialist (Bahasa)

3M; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

3M is seeking an entry-level Account Management/Customer Service professional in the Philippines to support order management and customer inquiries. You will use SAP, Salesforce, and customer portals to process orders, maintain master data, and resolve straightforward to moderately complex issues.

Under supervision, you will collaborate with internal teams across distribution, quality, and sales to meet KPIs and SLAs, while building strong customer relationships.

Qualifications

• Bachelor's degree.
• 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.

Responsibilities

• End-to-end order management using SAP, Salesforce, and customer portals.
• Maintain customer master data, part numbers, and critical specifications.
• Investigate missed OTIF and resolve simple to moderately complex issues.
• Communicate proactively with internal teams and customers regarding order issues.
• Collaborate with stakeholders to ensure order flow and resolve queries.
• Build relationships with assigned customers.
• Handle line stop or AOG situations with stakeholder coordination.
• Meet KPIs and SLAs and participate in company initiatives.
• Creates simple reports or analytics.
• Participate in continuous improvement and basic Lean projects.

Skills

Customer service

Communication

Attention to detail

Analytical thinking

Education

Bachelor's degree

Tools

SAP

Salesforce

CRM tools

MS Office

Job description

3M is seeking an entry-level Account Management/Customer Service professional in the Philippines to support order management and customer inquiries. You will use SAP, Salesforce, and customer portals to process orders, maintain master data, and resolve straightforward to moderately complex issues.

Under supervision, you will collaborate with internal teams across distribution, quality, and sales to meet KPIs and SLAs, while building strong customer relationships.