Asia Customer Service Associate – Order & Data Support

3M; Taguig; On-site; PHP 260,000 - 420,000; Full time

Job summary

3M in Taguig, Philippines, seeks a motivated entry-level to early-career professional to handle end-to-end order management using SAP, Salesforce, and customer portals. You will maintain customer data, investigate missed OTIF, and proactively communicate with internal teams and customers to resolve issues.

The role emphasizes relationship-building with customers, collaboration with distribution, lab, quality, transportation, sales, and marketing, and adherence to 3M policies while meeting SLAs.

Qualifications

• Bachelor's degree required or equivalent.
• Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT.

Responsibilities

• Performs end-to-end order management using SAP, Salesforce, and customer portals.
• Maintains customer master data, part numbers, and critical specifications.
• Investigates missed OTIF and resolves simple to moderately complex issues.
• Communicates proactively with internal teams and customers regarding order issues.
• Collaborates with stakeholders to ensure order flow and resolve queries.
• Builds relationships with assigned customers.
• Handles line stop or AOG situations with stakeholder coordination.
• Meets KPIs and SLAs and participates in company initiatives.
• Follows up on delays and coordinates tasks to meet SLAs.
• Creates simple reports or analytics.
• Participates in continuous improvement and basic Lean projects.
• Performs administrative tasks as needed.
• Analyzes and recommends alternatives to meet customer or account needs.
• Applies customer service, issue resolution, and problem-solving skills.
• Provide flexible support for urgent or ad hoc customer, business, or company operational requirements outside regular working hours when necessary.

Skills

Customer service

Analytical thinking

Attention to detail

Communication

Independent work

Adaptability

Education

Bachelor's degree

Tools

SAP

Salesforce

CRM tools

MS Office

Job description

3M in Taguig, Philippines, seeks a motivated entry-level to early-career professional to handle end-to-end order management using SAP, Salesforce, and customer portals. You will maintain customer data, investigate missed OTIF, and proactively communicate with internal teams and customers to resolve issues.

The role emphasizes relationship-building with customers, collaboration with distribution, lab, quality, transportation, sales, and marketing, and adherence to 3M policies while meeting SLAs.