Customer Issue Resolution Specialist

3M; Taguig; Vor Ort; PHP 223.000 - 391.000; Vollzeit

Zusammenfassung

3M is seeking a customer service-oriented professional to handle inquiries of moderate scope and complexity within various service areas in the Philippines. The role involves supporting account management tasks, upselling opportunities, resolving customer issues, and providing insightful customer service analytics.

Knowledge of safety and compliance is valued as part of the environment. The position emphasizes responding to inquiries, maintaining data accuracy, and collaborating with internal

Qualifikationen

• Inquiries of moderate scope and complexity within customer service areas.
• Experience or ability to handle Account Management, Upselling, Customer Issue Resolution, and Customer Inquiry Support.

Aufgaben

• Handles inquiries of moderate scope and complexity within customer service areas such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support and Customer Service Analytics.
• Supports customers and contributes to improving service outcomes by addressing questions and resolving issues in a timely manner.

Jobbeschreibung

3M is seeking a customer service-oriented professional to handle inquiries of moderate scope and complexity within various service areas in the Philippines. The role involves supporting account management tasks, upselling opportunities, resolving customer issues, and providing insightful customer service analytics.

Knowledge of safety and compliance is valued as part of the environment. The position emphasizes responding to inquiries, maintaining data accuracy, and collaborating with internal