Mandarin-Speaking Customer Service Specialist

3M; Taguig; On-site; PHP 420,000 - 680,000; Full time

Job summary

3M Philippines in Taguig seeks a capable professional to join our customer service and operations support team. The role offers independence within defined guidelines and opportunities to contribute to improvements.

You will handle moderately complex inquiries, support process changes, and collaborate with cross-functional teams to sustain service levels and compliance. A strong emphasis on customer satisfaction and data-driven decision making is expected.

Qualifications

• Meets JG7 baseline education requirements.
• Typically 2-3 years of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local or international companies.

Responsibilities

• Meets JG7 responsibilities and performs them with greater independence.
• Handles moderately complex customer inquiries and complaints and supports implementation of improvements.
• Identifies patterns to improve service levels and customer satisfaction.
• Manages AOG or line stop situations more independently.
• Meets KPIs, SLAs, and supports compliance requirements.
• Provides import/export support including regulatory and classification guidance where applicable.
• Prepares moderately complex qualitative and quantitative service reports and proposes improvements.
• Identifies opportunities to improve communication, efficiency, and customer satisfaction.
• May serve as SME or super user for business transformation efforts if assigned.
• Participates in corporate programs, meetings, and initiative deployments.
• Provide flexible support for urgent or ad hoc customer, business, or company operational requirements outside regular working hours when necessary.

Skills

Customer service

Analytical thinking

Change management

Training others

Education

Meets JG7 baseline education requirements

Tools

SAP

Salesforce

CRM tools

MS Office

Job description

3M Philippines in Taguig seeks a capable professional to join our customer service and operations support team. The role offers independence within defined guidelines and opportunities to contribute to improvements.

You will handle moderately complex inquiries, support process changes, and collaborate with cross-functional teams to sustain service levels and compliance. A strong emphasis on customer satisfaction and data-driven decision making is expected.