Mandarin-Speaking Customer Support Specialist

3M; Taguig; On-site; PHP 500,000 - 750,000; Full time

Job summary

3M is seeking a customer service professional who meets JG7 requirements and can work independently within defined procedures. The role involves handling a broader range of moderately complex inquiries, applying analytical skills to review trends, and contributing to process improvements across cross-functional teams.

You will support customer satisfaction, meet KPIs and SLAs, provide import/export guidance where applicable, and participate in corporate programs and initiatives.

Qualifications

• 2–3 years of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT.
• Meets JG7 baseline education requirements.
• Proficient in SAP, Salesforce, CRM tools and MS Office.

Responsibilities

• Meets JG7 responsibilities and performs them with greater independence.
• Handles moderately complex customer inquiries and complaints and supports implementation of improvements.
• Identifies patterns to improve service levels and customer satisfaction.
• Manages AOG or line stop situations more independently.
• Meets KPIs, SLAs, and supports compliance requirements.
• Provides import/export support including regulatory and classification guidance where applicable.
• Prepares moderately complex qualitative and quantitative service reports and proposes improvements.
• Identifies opportunities to improve communication, efficiency, and customer satisfaction.
• May serve as SME or super user for business transformation efforts if assigned.
• Participates in corporate programs, meetings, and initiative deployments.
• Provide flexible support for urgent or ad hoc customer, business, or company operational requirements outside regular working hours when necessary.

Skills

Customer service

Analytical skills

Problem solving

Cross-functional collaboration

Tools

SAP

Salesforce

CRM tools

MS Office

Job description

3M is seeking a customer service professional who meets JG7 requirements and can work independently within defined procedures. The role involves handling a broader range of moderately complex inquiries, applying analytical skills to review trends, and contributing to process improvements across cross-functional teams.

You will support customer satisfaction, meet KPIs and SLAs, provide import/export guidance where applicable, and participate in corporate programs and initiatives.