Global B2B Customer Service Pro (German Speaker)

3M; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

3M is seeking a Customer Service Representative (German Speaker) in the Philippines to support global B2B customers across the Order-to-Cash journey. You will handle inquiries, orders, deliveries, and issue resolution while collaborating with global teams to deliver excellent service.

You will work with cross-functional teams in Supply Chain, Logistics, Sales, and Customer Operations, applying Lean, Six Sigma, analytics, and AI-enabled tools to improve processes and customer experience.

Qualifications

• Proficiency in the English and German languages (speaking, listening, writing, and reading) are required.
• Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Communicate clearly, solve problems effectively, and keep the customer at the center.
• Are detail-oriented, adaptable, curious, and willing to learn how global business works.
• Have ERP experience, which is an advantage but not required.

Responsibilities

• Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.
• Communicate with customers in your designated language and in English.
• Collaborate with global teams to improve service delivery and customer experience.
• Build experience across Order-to-Cash, supply chain, logistics, commercial operations, and shared services.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter and drive improvements.

Skills

German language

English language

Customer service

Order management

ERP experience

Job description

3M is seeking a Customer Service Representative (German Speaker) in the Philippines to support global B2B customers across the Order-to-Cash journey. You will handle inquiries, orders, deliveries, and issue resolution while collaborating with global teams to deliver excellent service.

You will work with cross-functional teams in Supply Chain, Logistics, Sales, and Customer Operations, applying Lean, Six Sigma, analytics, and AI-enabled tools to improve processes and customer experience.