Customer Service Supervisor: Lead Teams & Elevate Service

3M; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

3M Philippines is seeking a capable customer service supervisor to oversee day-to-day operations across inquiries, claims, training, and order management. You will guide entry-level staff, drive process improvements, and ensure service levels meet global standards.

The role emphasizes leadership, analytical thinking, and collaboration with multiple departments to resolve issues quickly. A strong command of English and experience with SAP or Salesforce are preferred.

Qualifications

• Bachelor's degree required; 3–6 years in customer service or ops.
• Strong English communication, written and spoken.
• Experience with SAP or Salesforce preferred.

Responsibilities

• Communicates with other departments to resolve issues.
• Manages project work and meets deadlines.
• Plans, coordinates, and supervises customer order processing.
• Maintains customer relations to meet service level agreements.
• Leads employees to resolve problems and complete assignments.
• Oversees budget with management input.
• Ensures inquiries and complaints are handled per company objectives.

Skills

Leadership

Communication

Customer service

Problem solving

Education

Bachelor's degree

Tools

SAP

Salesforce

Job description

3M Philippines is seeking a capable customer service supervisor to oversee day-to-day operations across inquiries, claims, training, and order management. You will guide entry-level staff, drive process improvements, and ensure service levels meet global standards.

The role emphasizes leadership, analytical thinking, and collaboration with multiple departments to resolve issues quickly. A strong command of English and experience with SAP or Salesforce are preferred.