Mandarin Order Support Specialist - On-site Quezon City

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives

Sick Leave & Vacation Leave (cashable)

Government-Mandated Benefits

13th month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Order Management Specialist to handle transportation, logistics, and delivery inquiries. The role is on-site with shifting schedules, and involves assisting customers with tracking, orders, refunds, and related concerns.

Proficiency in Mandarin and conversational English is required, with open eligibility for high school graduates to bachelor's degree holders. Prior experience in customer service or BPO is a plus, and training is provided.

Qualifications

• Fluent in Mandarin; conversational English required.
• Open to High School, Undergraduate, or Bachelor's graduates.
• No related experience required; prior customer service is a plus.

Responsibilities

• Speak with customers by phone to address transportation, logistics, and delivery inquiries.
• Help customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policies.

Skills

Mandarin

Conversational English

Customer service

Education

Open to HS/Undergrad/Bachelor

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Order Management Specialist to handle transportation, logistics, and delivery inquiries. The role is on-site with shifting schedules, and involves assisting customers with tracking, orders, refunds, and related concerns.

Proficiency in Mandarin and conversational English is required, with open eligibility for high school graduates to bachelor's degree holders. Prior experience in customer service or BPO is a plus, and training is provided.