Mandarin Logistics & Customer Support Specialist - On-site
J-K Netwok Services
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Benefits offered by this job
Job summary
J-K Netwok Services in Quezon City is seeking a Mandarin Supply Chain Specialist to handle transportation, logistics and delivery inquiries. The role requires Mandarin proficiency and conversational English, with open qualifications for various educational backgrounds, including high school and above.
Prior customer service or BPO exposure is a plus. This on-site position offers growth within a global outsourcing environment.
Qualifications
- Proficient in Mandarin and conversational-proficient in English
- Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses
- Open to no related experience; customer service experience is advantageous
Responsibilities
- Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
- Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
- Process refunds, returns, and order-related concerns per company policies.
- Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth experience.
- Coordinate with internal departments and logistics teams to resolve concerns efficiently.
- Maintain accurate records of customer interactions and resolutions while delivering excellent service.
Skills
Education
Job description
J-K Netwok Services in Quezon City is seeking a Mandarin Supply Chain Specialist to handle transportation, logistics and delivery inquiries. The role requires Mandarin proficiency and conversational English, with open qualifications for various educational backgrounds, including high school and above.
Prior customer service or BPO exposure is a plus. This on-site position offers growth within a global outsourcing environment.
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