Mandarin Operations Support Specialist - On-site

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and vu

Sick Leave & Vacation Leave (Cashable)

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits discussed

Job summary

J-K Netwok Services is hiring a Mandarin Operations Support Specialist for an on-site role in Quezon City. The position requires Mandarin fluency and English conversation, with a shifting schedule and responsibilities across transportation, logistics, and order-related inquiries.

Candidates with customer service or BPO experience will have an advantage. Training is provided, and a comprehensive benefits package accompanies the role.

Qualifications

• Mandarin proficient; English conversational level.
• Open to all education levels from high school to bachelor’s.
• Customer service experience is an advantage; BPO experience is a plus.

Responsibilities

• Communicate with customers via phone to address transportation, logistics, and delivery inquiries.
• Assist with package tracking, shipment updates, and delivery status questions.
• Process refunds, returns, and order-related requests per company policy.

Skills

Mandarin proficiency

English conversation

Customer service

Interpersonal skills

Education

High school / open to all levels

Undergraduate or Bachelor’s degree acceptable

Job description

J-K Netwok Services is hiring a Mandarin Operations Support Specialist for an on-site role in Quezon City. The position requires Mandarin fluency and English conversation, with a shifting schedule and responsibilities across transportation, logistics, and order-related inquiries.

Candidates with customer service or BPO experience will have an advantage. Training is provided, and a comprehensive benefits package accompanies the role.