Mandarin Customer Relations Specialist - On-site QC

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and/or

Sick Leave & Vacation Leave (cashable)

Government-Mandated Benefits

13th month pay

HMO

Paid training

Company events

Other benefits discussed

Job summary

J-K Netwok Services, a global BPO leader, is hiring a Mandarin Customer Relations Associate in Quezon City. You will handle transportation, logistics, and delivery inquiries by phone, assist with tracking, refunds, and order changes, and coordinate with internal teams for timely customer solutions.

Candidates proficient in Mandarin and fluent in English, including HS graduates or undergraduates, are welcome.

Qualifications

• Proficient in Mandarin and conversational-proficient in English.
• Open to High School graduates, undergraduates, and Bachelor's graduates in any courses.
• No related experience required.
• Customer service experience is an advantage.
• BPO experience is a big plus.
• Excellent interpersonal and communication skills.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin proficiency

English communication

Education

HS Diploma / Any Degree

Job description

J-K Netwok Services, a global BPO leader, is hiring a Mandarin Customer Relations Associate in Quezon City. You will handle transportation, logistics, and delivery inquiries by phone, assist with tracking, refunds, and order changes, and coordinate with internal teams for timely customer solutions.

Candidates proficient in Mandarin and fluent in English, including HS graduates or undergraduates, are welcome.