Mandarin Logistics Support Specialist - On-site

J-K Netwok Services; Quezon City; Vor Ort; PHP 1.016.000 - 1.216.000; Vollzeit

Benefits dieser Stelle

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and and

Sick Leave & Vacation Leave (Convert.

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed by公司

Zusammenfassung

J-K Netwok Services in the Philippines is seeking a Mandarin Logistics Customer Service Specialist to support customers handling transportation, logistics, and delivery inquiries. This on-site role in Quezon City requires strong Mandarin and good English, with a shift schedule.

Responsibilities include tracking shipments, processing refunds or order changes, coordinating with internal teams, and maintaining accurate records while delivering exceptional service.

Qualifikationen

• Proficient in Mandarin and conversational in English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Having customer service experience is an advantage.

Aufgaben

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Kenntnisse

Mandarin proficiency

English conversation

Ausbildung

High School graduate or higher

Any course acceptable

Jobbeschreibung

J-K Netwok Services in the Philippines is seeking a Mandarin Logistics Customer Service Specialist to support customers handling transportation, logistics, and delivery inquiries. This on-site role in Quezon City requires strong Mandarin and good English, with a shift schedule.

Responsibilities include tracking shipments, processing refunds or order changes, coordinating with internal teams, and maintaining accurate records while delivering exceptional service.