Mandarin Logistics Support Specialist (On-site)

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and and

Sick Leave & Vacation Leave (Convert 0

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed by co

Job summary

J-K Netwok Services is seeking a Mandarin Logistics Specialist to join our on-site team in Quezon City. You will handle transportation and delivery inquiries, assist with tracking and updates, and process refunds and order-related requests with a strong focus on customer satisfaction.

Proficiency in Mandarin and conversational English is required. Open to high school graduates, undergraduates, and Bachelor's graduates, with or without prior experience in customer service or BPO.

Qualifications

• Mandarin language proficiency is required.
• Conversational English ability is preferred.
• Open to High School graduates, undergraduates, and graduates.

Responsibilities

• Communicate with customers via phone about transportation, logistics, and delivery inquiries.
• Assist with package tracking, shipment updates, and delivery status.
• Process refunds, returns, and order-related requests per company policy.
• Support order placement, changes, cancellations, and delivery updates.
• Coordinate with internal teams to resolve customer concerns promptly.
• Maintain accurate records of customer interactions and resolutions.

Skills

Mandarin

English (conversational)

Education

High School

Undergraduate

Bachelor's degree

Job description

J-K Netwok Services is seeking a Mandarin Logistics Specialist to join our on-site team in Quezon City. You will handle transportation and delivery inquiries, assist with tracking and updates, and process refunds and order-related requests with a strong focus on customer satisfaction.

Proficiency in Mandarin and conversational English is required. Open to high school graduates, undergraduates, and Bachelor's graduates, with or without prior experience in customer service or BPO.