Mandarin Logistics Support Specialist — On-site

J-K Netwok Services; Quezon City; On-site; PHP 1,004,000 - 1,228,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and and

Sick Leave & Vacation Leave (Convert.

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Care Coordinator. You will handle transportation, logistics inquiries, and order-related support, ensuring timely shipment updates and customer satisfaction.

The role requires Mandarin proficiency, English conversation, and a customer-focused mindset. Open to HS, undergrad, or bachelor’s graduates with no mandatory experience; BPO exposure is a plus. On-site work with a shifting schedule is offered.

Qualifications

• Proficient in Mandarin.
• Conversational English proficiency expected.
• Customer service experience is advantageous.

Responsibilities

• Communicate with customers via phone to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, and delivery status.
• Process refunds, returns, and order-related concerns per policies.

Skills

Mandarin

English communication

Customer service

Education

High School

Undergraduate

Bachelor’s degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Care Coordinator. You will handle transportation, logistics inquiries, and order-related support, ensuring timely shipment updates and customer satisfaction.

The role requires Mandarin proficiency, English conversation, and a customer-focused mindset. Open to HS, undergrad, or bachelor’s graduates with no mandatory experience; BPO exposure is a plus. On-site work with a shifting schedule is offered.