Mandarin Logistics & Client Services Specialist – On-site

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives ands/or

Monthly performance incentives and

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Client Services Logistics Specialist to handle transportation, logistics, and delivery inquiries. You will assist with tracking, updates, and order-related concerns, delivering a seamless customer experience in a shifting schedule, on-site setting.

The role welcomes high school graduates and above, with or without related experience. BPO experience is a plus, and strong interpersonal and communication skills are essential.

Qualifications

• Proficient in Mandarin and conversational-proficient in English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin fluency

English fluency

Customer service

Interpersonal skills

Communication skills

Education

High school graduate

Undergraduate

Bachelor's degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Client Services Logistics Specialist to handle transportation, logistics, and delivery inquiries. You will assist with tracking, updates, and order-related concerns, delivering a seamless customer experience in a shifting schedule, on-site setting.

The role welcomes high school graduates and above, with or without related experience. BPO experience is a plus, and strong interpersonal and communication skills are essential.