Mandarin Logistics Support Specialist – On-site Quezon City

J-K Netwok Services; Quezon City; Presencial; PHP 1.004.000 - 1.228.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and c;;

Descripción de la vacante

J-K Netwok Services in Quezon City seeks a Mandarin Logistics Support Specialist to handle transportation, logistics and delivery inquiries on-site. Required: Mandarin fluency and conversational English; open to high school graduates, undergraduates or degree holders; no prior experience required.

Experience in customer service or BPO is a plus. Responsibilities include tracking packages, providing shipment updates, handling refunds and changes, coordinating with internal teams, and maintaining

Formación

• Mandarin fluency.
• Conversational English proficiency.
• Open to High School graduates, Undergraduates, and Bachelor's graduates in any field.
• Open to no related experience.
• Customer service experience is an advantage.
• BPO experience is a plus, with strong communication skills.

Responsabilidades

• Communicate with customers via phone calls to address transportation, logistics and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns.
• Support customers with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently.
• Maintain accurate records of customer interactions, transactions, and resolutions.

Conocimientos

Mandarin proficiency

Customer service

Interpersonal skills

Educación

High School / Undergraduate / Bachelor

Descripción del empleo

J-K Netwok Services in Quezon City seeks a Mandarin Logistics Support Specialist to handle transportation, logistics and delivery inquiries on-site. Required: Mandarin fluency and conversational English; open to high school graduates, undergraduates or degree holders; no prior experience required.

Experience in customer service or BPO is a plus. Responsibilities include tracking packages, providing shipment updates, handling refunds and changes, coordinating with internal teams, and maintaining