Mandarin Logistics Support Specialist — On-site (Quezon City)

J-K Netwok Services; Quezon City; Presencial; PHP 1.016.000 - 1.216.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and/or

Sick Leave & Vacation Leave (convertib

Government-Mandated Benefits

13th month pay

HMO

Paid training

Company events

Other benefits discussed directly

Descripción de la vacante

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Support Specialist to handle transportation, logistics, and delivery inquiries. You will assist with tracking, updates, refunds, and order changes, delivering a seamless customer experience.

Open to high school graduates, undergraduates, or bachelor's graduates. A background in customer service or BPO is a plus, with strong communication and interpersonal skills to engage with customers daily.

Formación

• Proficient in Mandarin and conversational English.
• Open to HS graduates, undergraduates, and bachelor’s graduates in any course.
• No related experience required; customer service is an advantage; BPO experience is a plus.
• Strong interpersonal, communication and customer handling skills.

Responsabilidades

• Communicate with customers via phone to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policies.
• Support customers with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve concerns promptly.
• Maintain accurate records of customer interactions and resolutions while delivering excellent service.

Conocimientos

Mandarin

English

Educación

High School / Undergraduate / Bachelor's (any field)

Descripción del empleo

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Support Specialist to handle transportation, logistics, and delivery inquiries. You will assist with tracking, updates, refunds, and order changes, delivering a seamless customer experience.

Open to high school graduates, undergraduates, or bachelor's graduates. A background in customer service or BPO is a plus, with strong communication and interpersonal skills to engage with customers daily.