Mandarin Logistics & Customer Support Specialist

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO coverage

Medicine reimbursement

13th month pay

Gov't benefits

Leave benefits

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Associate to join our logistics and financial operations. This on-site role features a shifting schedule, Monday to Friday, with a salary of Php 80,000 per month.

You will monitor client transactions, process invoices, review cost allocations, and support payment settlements on time. The job requires fluent Mandarin and English, strong Excel skills (VLOOKUP, PivotTables, macros), and experience in logistics or accounts

Qualifications

• Fluent in Mandarin and English with strong written and spoken communication.
• At least 3 years in logistics, billing, data analysis, cost allocation or accounts payable.
• Proficient in Excel (VLOOKUP, PivotTables) and reporting tools.
• ERP/MRP experience is an advantage.

Responsibilities

• Monitor client transactions and process invoices, resolve cost allocation issues and support timely settlements.
• Prepare weekly reports on production performance and customer service tickets.
• Coordinate with clients and internal teams to resolve invoice and billing concerns.
• Attend client meetings, provide updates on deliverables, and respond to inquiries.
• Review reports and support monthly business reviews and other tasks.

Skills

Mandarin proficiency

English proficiency

Excel

Data analysis

Communication

Tools

ERP/MRP systems

Job description

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Associate to join our logistics and financial operations. This on-site role features a shifting schedule, Monday to Friday, with a salary of Php 80,000 per month.

You will monitor client transactions, process invoices, review cost allocations, and support payment settlements on time. The job requires fluent Mandarin and English, strong Excel skills (VLOOKUP, PivotTables, macros), and experience in logistics or accounts