Mandarin Customer Engagement Specialist — Logistics

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO 150k

Medicine reimbursement

13th month pay

Govt benefits

Vacation/Sick/Anniversary Leave

Job summary

J-K Netwok Services in Cebu City seeks a Mandarin Customer Engagement Representative to support logistics operations. The role requires Mandarin and English fluency and involves on-site work with shifting schedules.

Salary is PHP 80,000 monthly, with standard company benefits. The ideal candidate has at least 3 years in logistics or related fields, strong Excel skills, and the ability to coordinate with clients, carriers, and internal teams.

Qualifications

• Proficient in Mandarin and English; open to Filipino applicants.
• At least 3 years in logistics, financial analysis, billing, cost allocation, data analysis, or AP; ERP/MRP a plus.
• Strong written and verbal communication; able to coordinate with clients and internal teams.
• Proficiency with Excel including advanced functions.

Responsibilities

• Monitor client transactions and process invoices; resolve cost allocation issues.
• Prepare weekly production and customer service reports; identify risks.
• Coordinate with clients and internal teams to resolve invoice and billing concerns.
• Attend client meetings; provide updates and respond to inquiries.
• Review reports and support monthly business reviews.

Skills

Mandarin proficiency

English proficiency

Tools

Microsoft Excel

Job description

J-K Netwok Services in Cebu City seeks a Mandarin Customer Engagement Representative to support logistics operations. The role requires Mandarin and English fluency and involves on-site work with shifting schedules.

Salary is PHP 80,000 monthly, with standard company benefits. The ideal candidate has at least 3 years in logistics or related fields, strong Excel skills, and the ability to coordinate with clients, carriers, and internal teams.