Mandarin Logistics Support Specialist

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO: Php 150,000 maximum benefit limit

Php 10,000 medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Annual

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Agent to support logistics operations. The role requires Mandarin and English proficiency and hands-on experience in billing, data analysis, and AP processes.

You will monitor client transactions, assist with invoices, prepare weekly reports, and coordinate with clients and internal teams. On-site work with shifting schedules, offering benefits including HMO, 13th month pay, and leave benefits.

Qualifications

• Mandatory proficiency in Mandarin and English.
• Experience in logistics, financial analysis, billing, cost allocation, data analysis or Accounts Payable (AP).
• Excellent written and verbal communication; ability to coordinate with clients, carriers, and internal teams.
• Proficient in Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.

Responsibilities

• Monitor client transactions and process invoices, resolve cost allocation issues, and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, suggest process improvements, and support monthly business reviews and other tasks.

Skills

Mandarin language proficiency

English language proficiency

Analytical skills

Communication skills

Tools

Microsoft Excel

Job description

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Agent to support logistics operations. The role requires Mandarin and English proficiency and hands-on experience in billing, data analysis, and AP processes.

You will monitor client transactions, assist with invoices, prepare weekly reports, and coordinate with clients and internal teams. On-site work with shifting schedules, offering benefits including HMO, 13th month pay, and leave benefits.