Mandarin Logistics Customer Support Analyst

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO coverage

Medicine reimbursement

13th month pay

Leave benefits

Government benefits

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Analyst to join a shifting schedule on-site. The role focuses on processing invoices, data analysis, and client coordination within a multinational logistics setting.

The ideal candidate speaks Mandarin and English, has at least 3 years in logistics or AP-related work, and is proficient in Excel. The company offers competitive benefits and a structured recruitment process.

Qualifications

• At least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable.
• ERP/MRP experience is an advantage.
• Excellent written and verbal communication with clients and internal teams.

Responsibilities

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

Skills

Mandarin

English

Excel

Data analysis

Tools

ERP/MRP

Job description

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Analyst to join a shifting schedule on-site. The role focuses on processing invoices, data analysis, and client coordination within a multinational logistics setting.

The ideal candidate speaks Mandarin and English, has at least 3 years in logistics or AP-related work, and is proficient in Excel. The company offers competitive benefits and a structured recruitment process.