Mandarin Logistics Customer Care Specialist

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO: Php 150,000 max

Php 10,000 medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Annex

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Relations Associate to support logistics and billing operations on-site. The role requires Mandarin and English fluency, strong Excel skills, and collaboration with clients and internal teams to resolve issues.

Three years of related experience in logistics or accounts payable is preferred. The position offers a shifting schedule with standard benefits and an on-site work setup in the Philippines.

Qualifications

• Must be fluent in Mandarin and English.
• At least 3 years in logistics, billing, or AP.
• ERP/MRP experience is a plus.
• Strong Excel skills (VLOOKUP, PivotTables, macros).

Responsibilities

• Monitor client transactions and process invoices, resolve cost allocation issues and support settlements.
• Prepare weekly reports on production performance and customer service tickets.
• Coordinate with clients and internal teams to investigate and resolve invoice and billing concerns.
• Attend client meetings, provide updates on deliverables and respond to inquiries.
• Review reports, suggest process improvements and support monthly business reviews.

Skills

Mandarin & English

Excel expert

Communication skills

Analytical ability

Interpersonal skills

Tools

ERP/MRP systems

Job description

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Relations Associate to support logistics and billing operations on-site. The role requires Mandarin and English fluency, strong Excel skills, and collaboration with clients and internal teams to resolve issues.

Three years of related experience in logistics or accounts payable is preferred. The position offers a shifting schedule with standard benefits and an on-site work setup in the Philippines.