Mandarin Logistics CX Specialist (On-site Cebu)

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO: Php 150,000 maximum benefit limit

Medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Annniv

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Experience Specialist to support our logistics operations on-site. The role requires Mandarin and English proficiency, a strong customer service orientation, and solid experience in logistics, billing, or accounts payable.

You will monitor transactions, coordinate with clients and internal teams, and provide timely reports. The position offers a shifting schedule, a monthly salary, and a comprehensive benefits package including HMO

Qualifications

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• With 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.

Responsibilities

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Provide weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review and organize reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

Skills

Mandarin language

English language

Logistics experience

Tools

Microsoft Excel

Job description

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Experience Specialist to support our logistics operations on-site. The role requires Mandarin and English proficiency, a strong customer service orientation, and solid experience in logistics, billing, or accounts payable.

You will monitor transactions, coordinate with clients and internal teams, and provide timely reports. The position offers a shifting schedule, a monthly salary, and a comprehensive benefits package including HMO