Mandarin Client Support Specialist (Logistics)

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO with dependents

Medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation/Sick/Anniversary Leave

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin-bilingual Client Support Associate to support logistics billing, invoicing, and client communications. The role requires strong Mandarin and English, 3+ years in logistics or AP, and advanced Excel skills. On-site work with shifting schedule.

The position offers competitive salary and benefits, including healthcare and annual leaves, with a focus on timely settlements and client satisfaction.

Qualifications

• Proficient in Mandarin and English; open to Filipino candidates.
• At least 3 years in logistics, financial analysis, billing, data analysis or AP.
• Excellent written and verbal communication; able to coordinate with clients and carriers.
• Strong Excel skills including formulas, VLOOKUP, and PivotTables.
• Analytical, proactive, and able to multitask under pressure.

Responsibilities

• Monitor client transactions and process invoices, review results and support settlements.
• Prepare weekly production and customer service reports and flag risks.
• Coordinate with clients and internal teams to resolve invoice and billing concerns.
• Attend client meetings, provide deliverable updates, and respond to inquiries.
• Review reports and support monthly business reviews and other tasks.

Skills

Mandarin & English proficiency

Excel (VLOOKUP, PivotTables)

Data analysis

Cost allocation / billing

Communication & coordination

Tools

ERP/MRP

Microsoft Excel

Job description

J-K Netwok Services in Cebu City is seeking a Mandarin-bilingual Client Support Associate to support logistics billing, invoicing, and client communications. The role requires strong Mandarin and English, 3+ years in logistics or AP, and advanced Excel skills. On-site work with shifting schedule.

The position offers competitive salary and benefits, including healthcare and annual leaves, with a focus on timely settlements and client satisfaction.