Mandarin Client Relations Specialist - Logistics & Invoicing

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO

Medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave

Sick Leave

Anniversary Leave

Job summary

J-K Netwok Services seeks a Mandarin Customer Relations Specialist to support logistics operations in Cebu City. You will liaise with clients, review invoices, and help resolve billing and cost allocation questions while ensuring timely settlements.

Candidates should have at least 3 years in logistics or AP, strong Excel skills (VLOOKUP, PivotTables), and excellent communication. This on-site role offers competitive benefits including HMO and 13th-month pay.

Qualifications

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• Having at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
• Professional, proactive, and dependable, with strong interpersonal skills and the ability to collaborate with different levels of the organization.

Responsibilities

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

Skills

Mandarin language proficiency

English language proficiency

Microsoft Excel

Tools

ERP/MRP experience

Job description

J-K Netwok Services seeks a Mandarin Customer Relations Specialist to support logistics operations in Cebu City. You will liaise with clients, review invoices, and help resolve billing and cost allocation questions while ensuring timely settlements.

Candidates should have at least 3 years in logistics or AP, strong Excel skills (VLOOKUP, PivotTables), and excellent communication. This on-site role offers competitive benefits including HMO and 13th-month pay.