Mandarin IT Support Specialist: SSL & Digital Identity
J-K Netwok Services
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Benefits offered by this job
Job summary
J-K Netwok Services in Makati is seeking a Mandarin Technical Expert to join our security-focused IT team, serving clients across Asia and Europe.
You will assist Mandarin- and English-speaking clients via email, chat, phone, or tickets; troubleshoot certificate-related issues; provide first-level technical support for SSL certificates, PKI and digital identity solutions; monitor tickets and guide installation and renewal.
Qualifications
- Bachelor's degree in any course.
- At least 1 year of technical support and customer service is a big advantage.
- Experience in web-hosting accounts is a big advantage.
- Proficient in Mandarin and English.
Responsibilities
- Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
- Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
- Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
- Monitor and respond to support tickets within the required Service Level Agreements (SLA).
- Guide customers through installation, configuration, and renewal of SSL certificates and security products.
Skills
Education
Tools
Job description
J-K Netwok Services in Makati is seeking a Mandarin Technical Expert to join our security-focused IT team, serving clients across Asia and Europe.
You will assist Mandarin- and English-speaking clients via email, chat, phone, or tickets; troubleshoot certificate-related issues; provide first-level technical support for SSL certificates, PKI and digital identity solutions; monitor tickets and guide installation and renewal.
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