Mandarin IT Helpdesk Specialist - Healthcare (Onsite/Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents for Free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (cash)

Discount for Company products

Monthly Allowances: Php 9,400 (Taxable

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Other benefits discussed

Job summary

J-K Netwok Services in the Philippines seeks a Mandarin IT Helpdesk Officer to support our healthcare clients in Mandarin and English. The role is onsite in BGC, Taguig, with a hybrid option after six months and daily use of MS Office tools.

The candidate will handle first-level troubleshooting, document issues, and escalate when required while building SME knowledge. A science/healthcare-related degree and 3+ years in medical tech support are preferred.

Qualifications

• Open to Filipinos fluent in Mandarin and English.
• Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years of experience in medical/clinical environment or customer-facing technical support.
• Strong analytical and problem-solving skills for complex technical issues.
• Excellent technical writing and documentation skills; proficient in MS Word, PowerPoint, Excel, Outlook.

Responsibilities

• Handle inbound customer calls and emails with professional, supportive assistance.
• Review, prioritize, and manage shared mailboxes per procedures.
• Provide first-level technical troubleshooting and guide customers to resolutions.
• Document customer complaints, inquiries, investigations, and resolutions clearly.
• Communicate investigation results and technical information in reports and updates.
• Develop SME on assigned products, processes, and systems; support knowledge sharing.
• Coordinate workloads and assist team members; escalate complex issues as needed.

Skills

Mandarin language

English language

Analytical thinking

Technical writing

MS Office (Word, PowerPoint, Excel, 1)

Education

Bachelor’s degree or higher in science/healthcare/engineering/related field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in the Philippines seeks a Mandarin IT Helpdesk Officer to support our healthcare clients in Mandarin and English. The role is onsite in BGC, Taguig, with a hybrid option after six months and daily use of MS Office tools.

The candidate will handle first-level troubleshooting, document issues, and escalate when required while building SME knowledge. A science/healthcare-related degree and 3+ years in medical tech support are preferred.