Mandarin IT Helpdesk Specialist – Healthcare (Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents for Free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (cash)

Discount for Company products

Monthly Allowances: Php 9,400 (Taxable

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Taguig is seeking a Mandarin IT Helpdesk Associate. The role requires strong Mandarin and English, a healthcare or clinical background, and excellent problem solving. Initially onsite for six months with a hybrid option of one day work-from-home per week.

Benefits include HMO, life insurance, leave credits, and a monthly allowance, with merit increases and 13th month pay. Bachelor’s degree and 3+ years in relevant fields are preferred.

Qualifications

• Bachelor’s degree or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• Fluent Mandarin and English; capable of professional written and spoken communication.
• At least 3 years in medical/clinical or customer-facing tech support environments.

Responsibilities

• Handle inbound calls and emails, providing professional, supportive assistance.
• Review shared mailboxes and address inquiries promptly per procedures.
• Provide first-level technical troubleshooting and guide customers to resolutions.
• Document complaints and investigations with quality and regulatory compliance.
• Communicate results in written reports and verbal updates, meeting KPIs.
• Develop SME knowledge on products, processes, and systems; support training activities.
• Assist team lead with workload coordination and process improvements.

Skills

Mandarin language

English language

Analytical thinking

Technical writing

Education

Bachelor’s degree

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig is seeking a Mandarin IT Helpdesk Associate. The role requires strong Mandarin and English, a healthcare or clinical background, and excellent problem solving. Initially onsite for six months with a hybrid option of one day work-from-home per week.

Benefits include HMO, life insurance, leave credits, and a monthly allowance, with merit increases and 13th month pay. Bachelor’s degree and 3+ years in relevant fields are preferred.