Mandarin IT Helpdesk Pro — Healthcare Tech (Hybrid)

J-K Netwok Services; Taguig; Hybride; PHP 1 625 000 - 1 946 000; Plein temps

Avantages offerts par ce poste

HMO + 2 dependents

Life Insurance

13th Month Pay

Government Mandated Benefits

Monthly Allowances included in Package

Résumé du poste

J-K Netwok Services in Taguig seeks a Mandarin IT Helpdesk Representative to handle customer calls and email requests, delivering first-level troubleshooting and clear documentation. The role requires Mandarin and English fluency, plus a background in a medical/clinical or customer-facing tech support environment.

The position is onsite in BGC with a dayshift schedule, offering hybrid work after six months.

Qualifications

• Bachelor’s degree or equivalent in a science/healthcare field.
• At least 3 years in medical/clinical or customer-facing tech support.
• Strong analytical and problem-solving abilities with good documentation skills.
• Proficient in MS Word, PowerPoint, Excel and Outlook.

Responsabilités

• Handle inbound calls and emails with professional assistance.
• Review and manage shared mailboxes and prioritize inquiries.
• Provide first-level technical troubleshooting and guidance.
• Document complaints, inquiries, investigations, and resolutions.
• Communicate investigation results in written reports and updates.
• Develop SME knowledge and support training activities.
• Assist team lead with workload coordination and process improvements.

Connaissances

Mandarin

English

Analytical skills

Documentation

Formation

Bachelor’s degree / diploma in Science or Healthcare or Engineering

Outils

MS Office (Word/Excel/PowerPoint/Outlook)

Description du poste

J-K Netwok Services in Taguig seeks a Mandarin IT Helpdesk Representative to handle customer calls and email requests, delivering first-level troubleshooting and clear documentation. The role requires Mandarin and English fluency, plus a background in a medical/clinical or customer-facing tech support environment.

The position is onsite in BGC with a dayshift schedule, offering hybrid work after six months.