Mandarin Helpdesk Analyst - On-site Support (Alabang)

J-K Netwok Services; Muntinlupa; On-site; PHP 1,188,000 - 1,423,000; Full time

Benefits offered by this job

Government Mandated Benefits

Work-on-site allowance

Extensive HMO coverage for you and你的依赖

Job summary

J-K Netwok Services in Alabang, Muntinlupa hires a Mandarin Assistant Helpdesk Analyst for BPO operations. This on-site role requires Mandarin and English, with shifting schedule and a monthly salary of PHP 117,000.

You will support restaurant managers, update menus and inventories, assist with printing receipts, and handle transaction inquiries, with government-mandated benefits and extensive HMO coverage. Open to Filipinos with or without degrees; customer service experience is a plus.

Qualifications

• Filipino or Filipino-Chinese with Mandarin and English proficiency.
• Open to undergraduates or degree holders from any course.
• Experience in customer service is an advantage.

Responsibilities

• Assist Restaurant Managers on how to navigate the system
• Guide Managers on how to update menu, prices, and inventory
• Assist crew when devices are not printing the receipts
• Guide Restaurant managers when the schedule tracker is not updating
• Address inquiries about paper jamming or device not powering on
• Provide crew and waiters answers when credit card transactions failed

Skills

Mandarin language

English language

Customer service experience

Education

Undergraduate or Bachelor's degree in any course

Job description

J-K Netwok Services in Alabang, Muntinlupa hires a Mandarin Assistant Helpdesk Analyst for BPO operations. This on-site role requires Mandarin and English, with shifting schedule and a monthly salary of PHP 117,000.

You will support restaurant managers, update menus and inventories, assist with printing receipts, and handle transaction inquiries, with government-mandated benefits and extensive HMO coverage. Open to Filipinos with or without degrees; customer service experience is a plus.