Mandarin Helpdesk Officer – On-Site BPO Support

J-K Netwok Services; Muntinlupa; On-site; PHP 1,188,000 - 1,423,000; Full time

Benefits offered by this job

Government Mandated Benefits

Work-on-site allowance

Extensive HMO coverage for you andyour

Non-Taxable Allowance on top of your 3

Job summary

J-K Netwok Services in Alabang, Muntinlupa seeks a Mandarin Assistant Helpdesk Officer to support restaurant managers and crews in daily operations. The role requires Mandarin and English language skills, and is on-site with shifting schedules in a BPO setting.

The position offers on-site work and a benefits package including HMO and incentives, with preference for candidates having customer service experience. Filipinos and Filipino-Chinese are welcome to apply.

Qualifications

• Open to Filipinos and Filipino-Chinese who can speak Mandarin and English.
• Undergraduate or degree holder in any course.
• Having experience in Customer Service is an advantage.

Responsibilities

• Assist Restaurant Managers on how to navigate the system.
• Guide Managers on updating menu, prices, and inventory.
• Assist crew when devices are not printing receipts.
• Guide Restaurant managers when the schedule tracker is not updating.
• Address inquiries about paper jamming or device not powering on.
• Provide crew and waiters responses when credit card transactions failed.

Skills

Mandarin language proficiency

English language proficiency

Education

Undergraduate or degree holder

Job description

J-K Netwok Services in Alabang, Muntinlupa seeks a Mandarin Assistant Helpdesk Officer to support restaurant managers and crews in daily operations. The role requires Mandarin and English language skills, and is on-site with shifting schedules in a BPO setting.

The position offers on-site work and a benefits package including HMO and incentives, with preference for candidates having customer service experience. Filipinos and Filipino-Chinese are welcome to apply.