Mandarin Service Desk Specialist — On-Site Support

J-K Netwok Services; Muntinlupa; On-site; PHP 1,188,000 - 1,423,000; Full time

Benefits offered by this job

Gov't benefits

On-site allowance

HMO coverage

Non-Taxable allowance

Performance incentives

Group life insurance

Service incentive leaves

Job summary

J-K Netwok Services in Alabang, Muntinlupa seeks a Mandarin Service Desk Analyst for on-site BPO support. The role requires Mandarin and English fluency to assist restaurant managers and crew with system navigation, menu updates, and payment issues.

Open to Filipinos or Filipino-Chinese with customer service experience. Shifting schedule and government-mmandated benefits are offered, with on-site work and competitive compensation.

Qualifications

• Fluent in Mandarin and English to handle customer support queries.
• Experience in customer service is advantageous.
• Open to locally-based Filipino candidates in Muntinlupa area.

Responsibilities

• Assist restaurant managers on system navigation and updates.
• Guide managers on menu, prices, and inventory updates.
• Assist crew when devices fail to print receipts or power on.
• Provide answers to inquiries about common device issues.
• Resolve payment-related questions and issues for customers.

Skills

Mandarin language

English language

Customer service

Education

Undergraduate or Bachelor's degree

Job description

J-K Netwok Services in Alabang, Muntinlupa seeks a Mandarin Service Desk Analyst for on-site BPO support. The role requires Mandarin and English fluency to assist restaurant managers and crew with system navigation, menu updates, and payment issues.

Open to Filipinos or Filipino-Chinese with customer service experience. Shifting schedule and government-mmandated benefits are offered, with on-site work and competitive compensation.