Mandarin Helpdesk Specialist — Restaurant Platform (On-site)

J-K Netwok Services; Muntinlupa; On-site; PHP 1,188,000 - 1,423,000; Full time

Benefits offered by this job

Government Mandated Benefits

Work-on-site allowance

Extensive HMO coverage for you and你的依赖

Non-Taxable Allowance on top of your 旁

Excellent Program Incentives based on

Group Life Insurance

30 Service Incentive Leaves (Paid Time

Job summary

J-K Netwok Services is seeking a Mandarin Helpdesk Specialist for a Restaurant Management Platform in Alabang, Muntinlupa. This on-site role requires Mandarin and English, with a shifting schedule and a monthly salary of PHP 117,000.

Open to Filipinos or Filipino-Chinese. Experience in customer service is advantageous; onboarding includes English and Mandarin assessments and an English final interview with potential for growth within a BPO setting.

Qualifications

• Open to Filipinos with Mandarin and English.
• Undergraduate or degree holder in any course.
• Having experience in Customer Service is an advantage.

Responsibilities

• Assist Restaurant Managers on how to navigate the system
• Guide Managers on how to update menu, prices, and inventory
• Assist crew when devices are not printing the receipts
• Guide Restaurant managers when the schedule tracker is not updating
• Extend answers on inquiries about paper jamming or Device not powering on
• Provide crew and waiters answers when credit card transactions failed

Skills

Mandarin proficiency

Customer service

English fluency

Education

Undergraduate or degree holder

Job description

J-K Netwok Services is seeking a Mandarin Helpdesk Specialist for a Restaurant Management Platform in Alabang, Muntinlupa. This on-site role requires Mandarin and English, with a shifting schedule and a monthly salary of PHP 117,000.

Open to Filipinos or Filipino-Chinese. Experience in customer service is advantageous; onboarding includes English and Mandarin assessments and an English final interview with potential for growth within a BPO setting.